Client Attendance Policy

 Regular and consistent attendance is an essential part of a successful and effective therapy. Once a therapy appointment is scheduled, that time slot is reserved specifically for your child, hereafter referred to as client. 

As a Golden View Learning Center client, we expect attendance to all scheduled appointments, except in the event of sickness or emergency. 

In the event of sickness or emergency, we require cancellation to be made to the appropriate scheduling department no later than 6:30am of the scheduled appointment day. Please see below for further day-of cancellation policy.

If cancellation is planned, we ask that families contact the appropriate scheduling department (email, voicemail or text message) with at least one-week notice. 

To contact the scheduling department, or Scheduling, you can call/text or email the following: 

● Golden Hill Scheduling – (619) 732-3003 

GHscheduling@goldenviewlearningcenter.com 

● Oak Park Scheduling – (619) 210-9226

OPscheduling@goldenviewlearningcenter.com 

 GVLC will notify families of client cancellations by 7am.

*Repeated lateness, frequently terminating sessions early or 3 or more “no call no  show” cancellations may result in discontinuation of services. Consistency is the key to success!!*

 If the client is 15 minutes late to their scheduled appointment without communicating to Scheduling by session start time, families will be charged a $25 late fee. 

If a scheduled session is canceled by the client family after 6:30 am but before scheduled start time, a $25 cancellation fee will be added to account.

If the client does not show for their scheduled session and there is no notification of absence by 30 minutes into the scheduled appointment, this will result in a “No Call No Show” and a $100 cancellation fee will be added to the client account.

GVLC reserves the right to cancel sessions at any time and to change client drop off time due to excessive tardiness.

If a client is picked up more than 5 minutes past scheduled session end time, a charge of $1 per minute will be added for every minute until client is picked up.

Charges will be disclosed at the end of each month, and all fees must be paid prior to re-authorization every 6 months. Repeated lateness, frequently terminating sessions early and/or three or more “no call no show” cancellations may result in the discontinuation of services. 

Kindly consider the schedules of our staff. Please do your best to keep your scheduled appointments and to communicate changes as soon as possible. 

Please discuss any questions or concerns that you might have regarding this policy with our CEO, Tony Tatari or COO, Gina Tatari.

At the end of the day, GVLC does not want to charge any fees. 

Therefore, please follow our Attendance and Cancellation Policy.

• Client hours cannot be changed without the approval of the insurance company. Caregivers may request schedule changes, new authorizations can take up to 3 weeks. 

• GVLC is based on a block schedule. Our format is 8:00am-12:00pm, 12:00pm-4:00pm, or 8:00am-4:00pm Monday-Friday.
  • The scheduling & billing departments may make an exception if the staff schedule and insurance authorization allows for it.